Best Buy and Little Big Planet a match made in HELL!!!!!!!!!!
Posted in Video Games on October 27th, 2008 by majianBest Buy hmmmm where do I start. Well first off this is about a video game reservation and how the company shows it’s true feeling for it’s customers. So anyway I made a pre-order at Gamestop for Little Big Planet (LBP). I decided that I really wanted the God of War Kratos skin that Gamestop offered. Pretty soon it was announced that LBP was going to offer another skin, Nariko from Heavenly Sword, and my fiancée wanted it being a Heavenly sword fan. So I decided to pre-order the game at Best Buy.
This was my first and last time ever using Best Buy (BB) for my reservation needs. So I go to the BB website and reserve the game. They give you 2 options, 1: they can ship it to your home or 2: ship it to a local store for pick up. I chose to pick it up at my local store. Hey everything seemed well at first. I received my Nariko skin and was set to pick the game up on the 21st of October. I made the first mistake by canceling my Gamestop reservation since I received my Kratos skin and BB deducted the price of the game from my account.
The first sign of trouble comes in the form of a delay. They announce that LBP has been delayed and all copies recalled due to some references to the Karan in the soundtrack for a stage. The length of delay was one week. Not bad, but I receive an email from BB stating that my game is due for release on November 30. WTF. I begin to second guess my decision for canceling my Gamestop reservation. Thinking that this was an issue I receive another BB email a couple of days later. This one stating that the official release date has been moved to December 30. Hahahaha December now! Why would I want to keep my reservation with your company? Hoping that this is just a mistake I waited until the launch of the game.
October 24, what a great day I get an email stating that the release has been moved up to the 24th. So I decide to call BB and see when exactly my game is going to be ready for pickup. The rep tells me that it shipped today and will be ready within 24hrs. I should just look for an email on it’s delivery soon. I assumed that there was no Saturday delivery, so I wait for Monday.
Monday arrives and my relationship with BB ends. So I awake to an email that says my item can’t be found and I need to call customer “support”. They tell me that were not enough in the warehouse to fulfill my pre-order and if I still wanted the game I could go to another BB store and pick it up. Question? Does that makes sense to anyone reading this? The warehouse did not have enough to fulfill my pre-order but I could go to 3 other surrounding stores and pick it up. WHAT THE FUCK! ARE YOU FUCKING SERIOUS?! So I ask the woman does that makes sense to you that you charge my card and tell me to go to another store to pick it up? According to her they are doing me a favor by allowing me to pick up an “extra” copy even though I specifically pre-ordered it to my store. This is from the Best Buy site:
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| “The Lowdown on Pre-Ordering Video Games and PC Games
Are you looking forward to a new video game? Want to ensure you’ll get the games you know will be popular? Do you like having the latest games as soon as they’re released? If you answered yes to any of these, then pre-ordering is for you. But why pre-order from BestBuy.com, you ask? Here are just a few reasons:
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It is great to see that Best Buy stands by their policies. At that moment I blew up on the phone and the customer rep hung up on me. My fiancée took the phone because I was highly upset and decided to call back. My fiancée asked to speak to a supervisor and made her aware of the situation. The supervisor told the my fiancée that they (BB) knowingly takes more reservations than quantity received and that even though they charge your card, you are not guaranteed the item reserved on the day of release. So my better half being nicer of the couple says she will pick up the order at a the store, which happens to be 20 miles away from the store I initially reserved the game at. In fact the store is in another fucking state.
To top it off after we hang up the phone, we call the store to make sure they received the message and “low and behold” the store states that they don’t have LBP. In fact no store in the area has the game and she told me the woman I talked didn’t have a clue about what was happening. So the fucking bitch lied to me and the company tried to steal my money. Don’t worry fans there is a happy-ending to the story. I happened to call Game Crazy around the corner and they had a free copy in which I purchased. Tomorrow I will be calling the corporate office of Best Buy (612 291-1000 for anyone else that needs to call) and file a complaint to get my money back. It seems that after looking at other forums, Best Buy is notorious for this type of service. If the game was not in, then why not say there was a mistake and your game is due by……..such a date.
The moral of the story is simple, reservations are useless because they are not guaranteed, there is no such thing as customer service at Best Buy anymore, and Best Buy as a company sucks fucking ass to the point they have lost another fucking customer.
Maj